Refund policy

RETURN AND REFUND POLICY

Returns

THE WARE PROJECT will NOT accept returns. All products are handmade, often completed after hour(s) of work including but not limited to throwing, altering, carving, bisque firing, rinsing, sanding, glazing, and glaze firing.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

Please provide the following in email:

• Images of packaging, damages, and other issues
  
• Thorough, written description of product issues

If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact lauren@thewareproject.com.